Lubaba Batool

Developed an AI-powered ERP Help Desk system to efficiently address user queries and streamline workflows, significantly improving support resolution processes.

Implemented advanced NLP-based intent recognition and response handling for intelligent chatbot interactions, achieving accurate and contextually relevant user support.

Structured and maintained a comprehensive knowledge base, including detailed documentation and training content, ensuring up-to-date and accessible information for system users.

Integrated the AI help desk seamlessly into the existing ERP dashboard and rigorously tested system responses, ensuring robust functionality and data consistency.

Collaborated effectively with cross-functional team members to iteratively improve system accuracy, usability, and overall performance, contributing to a user-centric solution.

Assisted in Java-based application development and debugging, contributing to the successful implementation of new functionalities and system enhancements.

Supported senior developers in implementing complex application features and resolving identified technical issues, ensuring code quality and system stability.

Gained practical exposure to the end-to-end software development lifecycle (SDLC), from conceptualization and design to deployment and testing.

Collaborated effectively within a development team, utilizing version control and agile practices to deliver project components efficiently and on schedule.